Service Delivery Forum International 2015
20.05.2015

Stuart is a consultant, trainer and author, who helps clients use service management and information security management to create value for themselves and their customers. He is the author of ITIL Service Transition, 2011 edition, and the lead author for the soon to be published Cyber Resilience publication from Axelos.

Andy has worked in the computer industry for over 40 years and as a learning and development specialist for over half that time. He has written and delivered learning programmes for new and experienced staff in technical, professional and personal skills. Andy's eclectic experience, working with staff and managers at all levels, in technical and non-technical roles, has given him the unique perspective needed to lead the Skills Consultancy business at QA Learning. Andy specialises in talent management and skills development, using SFIA (Skills Framework for the Information Age) and is a SFIA Accredited Consultant. Andy is Chairman of the SFIA Council, formed of user organisations and accredited partners, which supports the SFIA Foundation Board.

Martin Havliček, CZE, Director of ICT development at Ministry of Agriculture

Martin has worked on both supplier's and customer's sides of the ICT industry as a consultant in IT Service Management area, process management. Recently he worked as a ICT director and a ICT development director in government organizations. He was responsible for setup of operations of Czech national registers. Now is Martin responsible for development of ICT at Ministry of Agriculture.

Jaromír Marušinec is experienced IT professional responsible for management of Computer and Information service centre, providing broad set of IT services to students, teachers and all employees of Brno University of Technology in Brno. University belongs to best universities in region, providing education to 24.000 students, including IT area – Faculty of Informatics.

Philip Hearsum, based in Norwich, England, is a married man with two grown-up daughters. He has worked all of his life in IT and became interested in Service Management nearly 20 years ago. Whilst working for a large local media company in the UK as Operations Manager, he took over a new role integrating several new acquired companies’ IT departments into a single entity, introducing a help desk, and starting to roll out ITIL throughout the organization. It was here that he realised the true value of Service Management and ITIL. Since then, he has progressed his career in ITSM, gaining the ITIL Managers Certificate and then updating to Expert. He joined the OGC in 2010 as ITSM Portfolio Manager, and remained within the UK government until the AXELOS joint venture was started in July 2013. As well as being ISO20000 certified and sitting on the ISO20000 UK working group, he is an experience PRINCE2 and M_o_R practitioner.

Teaching project management at the University of Defence by the standards of IPMA (ICB v.3), PMI (PMBOOK v.5 .....) and ISO (10 006, 10 007 ....). Project management consultant and projects at the Ministry of Defence. The assessor of the certification process IPMA Level D – B (Project Management Association).

Senior consultant in area of IT security for more than 10 years. Now works as IT manager at Administration of state material reserves (SSHR).

Radek spent whole his career in banking industry in various roles mostly in finance area. Recently he was accountable for managing IT accross KBC legal entities in CZ including services delivery to SK banking entity. Currently he is leading initiatives related to the digitalization of the bank business in retail part.

Jiří spent most of his career in PricewaterhouseCoopers in the areas of business consulting and risk management. This also included IT area; IT risk and business IT governance in particular. Jiri is now working for CSOB, his main objectives are to increase the cost efficiency and financial transparency of the CSOB IT function.

IT manager in middle-sized company focused on rescue services. Over 20 years of experience in the ICT field from administration, programing to management. Last 4 years deals with ITIL implementation and is responsible for building of service catalog.

Yaroslav Okhatrin, RUS, CFO, CKD Blansko

Yaroslav Okhatrin has graduated from state University of St. Petersburg, Russia with a degree in International Economic Relations. Having an interest in energy equipment manufacturing, he has began to work for a Russian manufacturing company, accompanying it on the way of international expansion. Thanks to wide reach and exposure to. International partners over the years, his experience has allowed him to observe and gather insights about ways of doing business and IT support in an international cross-cultural environment. Last 4 years Yaroslav has been in charge of a Finance and IT department at CKD Blansko group in Czech Republic and is implementing his vision of transforming the company to achieve a competitive edge by leveraging IT capabilities.

Zdenek Bejcek has 20 years of experience in the IT business and more than 10 years’ experience on management positions providing IT services in manufacture companies for the Middle and Eastern Europe countries. He also holds a degree in finance and administration, majoring in applied informatics.