Service Delivery Forum International 2015
20 May 2015
Program
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sdfi2015_program_detail.pdf
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| Time | Event |
|---|---|
| 09:10 - 09:15 |
Conference start – welcome from conference moderatos
History, concept, plans Conference focus - „BETTER IT SERVICES - OPPORTUNITY FOR BUSINESS“ |
| 09:15 |
Stuart Rance, GBR, Optimal Service Management Ltd, author of ITIL Service Transition book "We don’t do people" – How you can create more value for your customers by focussing on the people who create and deliver services. |
| 9:45 | Andy Thomson, GBR, Chair of SFIA council
Managing IT Skills Using SFIA - Skills-focused Resource Management |
| 10:15 |
Zdeněk Adamec, CZE, Deputy Minister at Ministry of Agriculture
Cost savings achieved by IT team extension and restructuring |
| 10:45 - 11:00 |
Coffee break |
| 11:00 |
Jaromír Marušinec, CZE, CIO Brno University of Technology
IT services for acceleration teaching, research organizations operating at universities |
| 11:25 |
Phil Hearsum, GBR, AXELOS Global Best Practices Global best practices – news, plans |
| 11:55 |
Jaromír Pitaš, CZE, University of Defence Improved Risk Management Process of the Ministry of Defense Software Support |
| 12:25 - 13:30 |
Lunch |
| 13:30 |
Petr Kačenka, CZE, CIO, Administration of state material reserves Opportunities and disadvantages of outsourcing in the public administration |
| 13:55 |
Radek Hájek, CZE, Digitalization change leader, ČSOB KBC Jiří Halouzka, CZE, CIO Office, ČSOB KBC Improvements in IT and business communication and cooperation within CSOB. |
| 14:25 |
Tomáš Gurný, CZE, IT Manager, OKD, HBZS, a.s.
ITIL in SMB - tool of better mutual understanding |
| 14:50 |
itSMF CZE, itSMF SVK, CACIO Benefits of membership. |
| 15:00 - 15:20 |
Coffee break |
| 15:20 |
Yaroslav Okhatrin, RUS, CFO, CKD Blansko Transforming an engineering and manufacturing company from inside with help of IT. |
| 15:40 |
Zdeněk Bejček, CZE, Cluster IS Manager, ABB s.r.o
Higher business satisfaction achieved by implementing Release management |
| 16:10 |
Panel
discussion with conference speakers |
| 16:30 |
Conference summary – invitation to SDFI 2016, 25.5.2016 Conference moderators: Zdeněk Kvapil, CZE, Q4IT Martin Kaspar, CZE, BVV Trade Fairs Brno (Veletrhy Brno) |
* program changes reserved
