Service Desk Forum International 2013
30.05.2013
Program
| Time | Event |
|---|---|
| 09:10 - 09:25 |
Zdeněk Kvapil, Q4IT Martin Kaspar, BVV Intro - conference overview |
| 09:25 - 10:05 |
Ron McLaren, SFIA Foundation (London) |
| 10:05 - 10:40 | David Čemus, DHL Europe |
| 10:40 - 11:15 |
Petr Poměnka, Pavel Vala, Honeywell CZE "IT and Six Sigma" |
| 11:15 - 11:30 | Coffee break |
| 11:30 - 11:55 |
Dan Obrtel, Rudolf Kubíček, ACO Industries |
| 11:55 - 12:20 |
Jiří Šafránek, Olomoucký kraj |
| 12:20 - 12:45 |
Zdeněk Surovík, Let Kunovice - AirCraft Industries |
| 12:45 - 13:30 |
Lunch |
| 13:30 - 13:35 |
Tomáš Hettych, itSMF SVK |
| 13:35 - 14:10 |
Jiří Nováček, Eduard Werner, Škoda Auto |
| 14:10 - 14:45 | Martin Dočekal, HCC-CEE : Hella Corporate Center Central and Eastern Europe s.r.o |
| 14:45 - 15:00 |
Petr Křelina - itSMF CZE, Leoš Hons - MES Centrum |
| 15:00 - 15:15 |
Coffee break |
| 15:15 - 16:00 |
Martijn Adams, Infravision - Holandsko "Pitfalls of service management implementations" |
| 16:15 - 16:45 |
Luděk Skokánek, Pavel Pasler, Česká spořitelna |
| 16:45 - 17:00 |
Discussion, conference closure |
* changes are reserved
