Service Delivery Forum International 2014
22 May 2014
Program
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SDFI 2014 - program
pdf 627,63 KB
| Time | Event |
|---|---|
| 08:20 - 09:00 |
Registrations |
| 09:00 |
Conference start |
| 09:10 |
Q4IT, CZE - Zdenek Kvapil Veletrhy Brno, CZE - Martin Kaspar Conference focus - Balancing costs, risks and quality of IT Services. |
| 09:15 |
AXELOS, GBR - Kaimar Karu, Phil Hearsum AXELOS and the future of IT Service Management. |
| 9:45 | DVZ, DEU - Jörn Oldag How big kids experience changes - conclusions from an external and an internal perspective. |
| 10:15 |
ITRP Institute, USA - Cornelis Winkler Prins The Unique ITSM Challenges of Multi-National Corporations. |
| 10:45 - 11:00 |
Coffee break |
| 11:00 |
Honeywell, CZE – Lukáš Harvánek, Lucie Fisherová How to decrease costs, risks and simultaneously increase quality of provided services? Could it be achieved by adopting Lean principles and Six Sigma tools? |
| 11:25 |
OTIS, CZE – Zdeněk Jelínek Quality, security and pragmatic approach in IT / IS. |
| 11:45 |
PPG, CZE – Lubomír Kobeda Challenge of change management. |
| 12:05 |
Česká spořitelna, CZE – Luděk Skokánek Net promoter score can help you to avoid the perception that you are providing declining service over time. |
| 12:20 - 13:25 |
Lunch |
| 13:25 |
OfficeDepot, CZE – Pavel Farka IT service delivery introduction in several different multinational companies. Different approaches, SLA targeting, Risk handling and board of managers interaction. |
| 13:50 |
EXIN, NLD – Etel Frank The EXIN story of e-CF |
| 14:10 |
Moravskoslezský Kraj, CZE – Tomáš Vašica Experience with deployment of unified Service Desk in region organizations. |
| 14:45 |
itSMF CZE, itSMF SVK, MES Centrum, CACIO – benefits of membership Benefits of membership. |
| 15:00 - 15:20 |
Coffee break |
| 15:20 |
AVG, CZE – Pavel Soukup, Ivana Hančíková No Pain, No Gain. |
| 15:50 |
itSMF Slovensko, SVK – Miroslav Havelka Where starts the business responsibility for IT (and where it ends)? |
| 16:10 |
Dixons Retail, CZE – Igor Dobřický Support model for e-commerce web site. |
| 16:40 - 17:00 |
Discussion, conference summary – invitation to SDFI 2015 |
* program changes reserved
