Service Delivery Forum International 2015
20 May 2015

"BETTER IT SERVICES - OPPORTUNITY FOR BUSINESS"

Event profile:

Innovative IT services, high responsiveness to business changes, improved processes in IT, better IT skills management, structure in all activities, clear responsibilities – all are attributes of better IT services. Better IT services and better IT in general are opening new opportunities for any kind of organization to deliver higher value to its customers.

Since 2012 when SDFI conference was launched first is conference concept gaining respect of not only IT community in Czech but also on international scale. SDFI is built around sharing practical experience with harnessing all kinds of best practices to improve management of IT – improved services, processes, people management, supporting IT tools. Carefully invited speakers represent different types of organizations so any conference delegate will find corresponding context similar to his or her organization. Marketing, sales and product promotions are excluded from conference agenda, practitioners speaking to practitioners is the governing principle. We invite recognized experts from abroad to internationalize experience exchange and allow also smaller companies to get knowledge of bigger, multinational companies. Our vision is building „The most respected practitioners event“.

Conference creates unique opportunity for networking with conference speakers, delegates, professional colleagues, top management in different organization. Conference philosophy support participation of not just IT professionals but also top management who is open to gain insight of modern IT management and increase understanding how better IT supports achievements of business or organization goals.

Conference will target utilization of best practices, frameworks, methods, such as ITIL^®, COBIT^®, ISO/IEC 20000, SFIA, e-CF, Six Sigma^TM and any other widely accepted ways of managing delivery of IT services. Segments like private business, public sector, government, universities are included in conference scope to support cooperation and experience exchange between IT leaders working in these IT departments.