Service Desk Forum International 2012
17 May 2012
Evolving role of Service Desk in IT
The most prestigious event related to Service Desk Czech Republic in 2012
Event profile:
Best practices like ITIL and ISO 20000 are defining new approach to perception of Service Desk role in IT departments regardless of company type or size. Still in many organizations Service Desk is seen as „someone who answers the calls“. Modern IT role of Service Desk evolved to supplier of defined, structured, easy to understand services, with customer focus, where services are ever changing to adapt to business needs. Service Desk is also frequently absorbing routine activities delivered by specialist and experts and thus releasing expensive and highly specialized resources for transformation projects.
You will meet respected professionals from different segments of businesses, while you get structured explanation of modern trends and frequent issues which are in the front of CIOs and the whole IT organizations. You will also get opportunity to learn from other’s mistakes so you can avoid them in your journey to successful Service Desk in your organization.
| Place: |
Brno – Exhibition center, Holiday Inn, Conference hall Alfa, http://www.hibrno.cz |
| Date and time: |
17.5.2012, 9-17 |
| Registration fee: |
350 €, itSMF CZE members 200€ |
| Target audience: |
member of top management with responsibility for IT, CIO, IT Manager, Service Desk leader, Team leader |
| Presentation: |
presentations will be distributed in PDF upon individual requests, will not be printed |
Goal:
Event is profiled as „customer sharing experience“ – where audience will get opportunity to see and hear experience with Service Desk presented by real users. Theory will be presented only partially. It is about “how it is” rather then “how it should be”.
