Service Desk Forum International 2012
17 May 2012
Introduction of speakers
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Sara Alterlo, Sony Ericsson, Head of End user support, Sweden Sara has broad experiensed with service delivery and service management the past 10 years in global companies, using best practice. The IT services has been delivered either by company internal resources, as sourced headcounts or as an outsourced service. |
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Ing. Zdeněk Kvapil, Q4IT s.r.o., Senior ITIL Consultant and Auditor |
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Filip Michálek, VLTAVA-LABE-PRESS, a.s., CIO |
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Petr Trojan, ČKD Blansko Holding, Head of IT department |
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Jiří Skála, Finance Committee Chairman itSMF Czech Republic, os |
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Petr Křelina, GE Money, IT Processes Manager |
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Marcela Malinová, GE Money, IT End User Services Manager |
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Lukáš Kalenský, Česká spořitelna (s IT Solutions CZ), Head of Service Management |
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Přemysl Vala, Moravia IT a.s., CIO |
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Martin Kaspar, BVV Trade Fairs Brno, CIO |
